Dental Discount Plans In Texas
Individual Dental Discount Plans Complaints.
Question: My mom bought a dental plan thinking it was dental insurance from a website that stated they were selling dental insurance. She called her order and was told it was insurance but when we got the plan and I reviewed it it clearly show as a dental discount plan.
That upset me a little because I feel she was missed lead. The problem is she does not even know where she bought it from and did not save the phone number to who she called. I called the plan and they stated we could cancel and get a refund.
My mom did not want to cancel the plan since she wanted to see a dentist and therefore she choose to keep it. I was wondering if this happens a lot? It is the point of the matter and just wondering you do you speak to about this.
Reply: Well I could not speak about some other website that you do not recall. However it is not surprising they may have offer a dental discount plan along with dental insurance options. You can see on this site we are offing both dental discount plans along with several dental insurance options. However our dental discount plans clearly say that they are discount plans where our insurance plans will clearly let you know if it is a HMO, PPO or Indemnity dental insurance plan.
As for why they would tell you it is insurance when it was a discount plan I do not know. You should be able to call the plan member service line to find out what agent you bought the plan though and they should be able to provide you their phone number. It could be possible that there was some sort of miss understanding or lack of communication when your mom bought the plan. I would think at this point though it is mute if in fact your mom is happy with it and dose not want to cancel it due to the fact that her dentist takes it.
