ADA and the National Association of Dental Plans share views on educating front office staff
The front office staff at a dental practice is often on the front line. They are many times the first impression a new patients will have when they walk into the dental office, or speak to them over the phone.
The dental office front staff is communicating with patients, educating them on their benefits and helping them understand all of their options. These integral tasks make it important for dental office staff to be informed on what they’re telling patients.
