Unique business model, Annual Session tour highlights Zappos
Annual session-goers can get an up-close look Oct. 12 at Zappos on an ADA exclusive tour. Zappos’ emphasis on its company culture and core values encourages its employees to enthusiastically serve its customers.
The company encourages “wow” service, creativity, adventure, growth and even challenges employees to “create fun and a little weirdness.” Staff members have been known to don mullet wigs, ring cowbells and decorate their workspace to express their enthusiasm.
